Refund policy

Returns and Refunds Policy

You have the right to cancel your order within 14 days. This cancellation period begins the day you (or someone you nominate) receive the goods.

To request a return, please contact us by email at:
heywiredesign@hotmail.com

If you request a return within 14 days of receipt of goods:

• We will refund all payments received, including standard delivery costs.
• Refunds will be made within 14 days of us receiving returned goods.
• We may withhold refund until goods are returned.
• You are responsible for return delivery costs unless the item is faulty.

You must return goods within 14 days of requesting return/refund.

PLEASE NOTE: We DO NOT offer returns on customised/personalised orders.

If you are unsure about the colour or size of an item please contact us BEFORE purchasing.

Damages and issues: Please inspect your order as soon as you receive it and contact us if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Returns process: To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.