Privacy policy

PRIVACY POLICY

Last Updated: 25th February 2026

1. Who We Are

HeyWire Designs
Cork, Ireland
CRO No: 761793
Email: heywiredesign@hotmail.com

HeyWire Designs (“we”, “us”, “our”) operates this online store. For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we are the data controller of your personal data.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

 

2. The Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: First name, last name, username.

Contact Data: Billing address, delivery address, email address, telephone number.

Financial Data: Payment details are processed securely via Shopify and its integrated payment providers. We do not store full card details.

Transaction Data: Details of products purchased, order history, payment confirmations, refunds and returns.

Technical Data: IP address, browser type, device information, time zone, cookies, and website usage data.

Usage Data: Information about how you use our website, products and services.

Communication Data: Messages sent to us via email, contact forms, or social media.

 

3. How We Collect Your Data

We collect personal data:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies
  • From Shopify and payment processors
  • From analytics and marketing providers (where applicable)

Shopify processes personal data on our behalf as a data processor under a Data Processing Agreement.

 

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contract: To process and fulfil your orders, manage payments, deliver products and provide customer service.

Legal Obligation: To comply with Irish tax and accounting laws, including record retention requirements.

Legitimate Interests: For fraud prevention, website security, improving our services, and basic analytics. We ensure these interests do not override your fundamental rights.

Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

 

5. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders
  • Deliver products
  • Send order confirmations and transactional emails
  • Provide customer support
  • Maintain financial and accounting records
  • Improve website functionality and user experience
  • Send marketing communications (where you have opted in)
  • Detect and prevent fraud

 

6. Sharing Your Personal Data

We may share personal data with trusted third parties, including:

  • Shopify (website hosting and checkout services)
  • Payment service providers
  • Shipping and delivery providers
  • IT and website service providers

These providers process personal data only on our instructions and are subject to contractual data protection obligations.

We do not sell your personal data.

 

7. International Data Transfers

Some of our service providers (including Shopify) may process personal data outside the European Economic Area (EEA), including in Canada or the United States.

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where applicable

 

8. Cookies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyse website traffic
  • Improve user experience
  • Provide advertising (where applicable)

Non-essential cookies are only placed with your consent.

You can manage cookie preferences via our cookie banner or your browser settings.

 

9. Data Retention

We retain personal data only as long as necessary:

  • Order and financial records: 6 years (Irish legal requirement)
  • Marketing data: until consent is withdrawn
  • Customer service communications: up to 2 years
  • Analytics data: according to cookie settings

Data is securely deleted or anonymised when no longer required.

 

10. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, please contact:
heywiredesign@hotmail.com

We may need to verify your identity before responding.

 

11. Right to Lodge a Complaint

You have the right to lodge a complaint with the Irish supervisory authority:

Data Protection Commission

Website: www.dataprotection.ie

We would, however, appreciate the opportunity to address your concerns before you contact the regulator.

 

12) Children’s Data

Our services are not directed at children under 16, and we do not knowingly collect personal data from children under 16.

 

13) Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

 

14) Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

 

15) Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal information about your access to and use of the services in order to provide and improve the services for you. Information you submit to the services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

 

16) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.